Terms and Conditions | Thermenhotel PuchasPLUS

General terms and conditions

of the Thermenhotel PuchasPLUS

Important informations for your stay

An oasis of peace in direct vicinity of Therme Stegersbach - Rest and relaxation throughout the hotel

Prices and Included Services

The prices are per guest and stated number of nights. Included services are specified in detail in the hotel descriptions.

Weekend surcharge € 10, - from Friday to Sunday from Friday to Sunday per person and night

Holiday, bridge day, and bank holiday surcharge € 20, - to € 30, - per person and night

The booking can be cancelled free of charge within 24 hours by the hotel in the event of a mistake pertaining to pricing or availability!

Special Offers, Gift Vouchers, and Specials for Regular Guests

The redeeming conditions are specified in the description of the respective special offer and/or on the voucher. Only one special offer per room can be claimed at a time (full paying adults in a double or single room; only for rooms booked directly via the hotel). No promotions or gift vouchers can be redeemed on vacation days and bridge days. Special offers cannot be combined with other promotions or vouchers. Vouchers of all kind, especially commission vouchers, are not accepted or counter-charged on our top promotions and/or regular guest promotions. Vouchers are not redeemable in cash.

Vouchers are only valid in combination with the voucher number, which needs to be stated when the reservation is made!

All services included in the package deal vouchers are specified in detail on our homepage!

We charge a 10% fee for expenses and handling when redeeming external vouchers of all kind (Thermenland, Burgenland, etc.).

Webhotels and Wellcard vouchers are valid for direct bookings for hotel services (bed & breakfast), not including spa and sauna.

Information and Reservation

For further information, please call us at 03326/53310 or contact us be e-mail: urlaub@puchasplus.at.

Once a firm booking has been made, we send you a written confirmation of the reservation. Please sign and return this written confirmation to guarantee said booking.

Pets

As all our rooms are anti-allergy, non-smoking in nature, dogs and other pets are not allowed.

Smokers

We are a 100% non-smoking hotel. Thus, smoking is strictly prohibited on the hotel premises. Failure to comply with the smoking ban results in a minimum fee of € 400, -. In addition, we charge € 150, - per day as compensation for every room that is temporarily rendered inhabitable.

Arrival/Departure

On the day of arrival, your room can be claimed from 3.30pm onwards. Access to the spa is possible from noon onwards. On the day of departure, we ask you to vacate your room by 11am. The spa remains available to you until 4pm. If you would like to access the spa beyond 4pm, you can do so at a surcharge of € 8.-.

On the day of arrival and departure respectively, you are granted access to a changing room in the hotel, as well as a storage unit for your luggage.

In the event of a late arrival after 4pm, we urge you to inform us as soon as possible. If we receive no such notification, we reserve the right to transfer the room in question to other guests!

All bookings are subject to the hotel contract and cancellation terms and conditions of ÖHV (Austrian Hotel Association).

Payments

Your bill can be paid in cash, by debit card, or Visa/Mastercard. Transfers for money or advance payments should be made to the following account:

Erste Bank der österreichischen Sparkassen AG
BLZ: 20111; Account number: 288 175 603 03
IBAN: AT872011128817560303; BIC: GIBAATWW

Cancellation Policy

The general hotel contract conditions of ÖHV (Austrian Hotel Association) apply.

Cancellations up to 14 days before arrival are possible free of charge.

We strongly recommend cancellation insurance.

The hotel reserves the right to cancel a booking within 24 hours.

Consent

By visiting our website www.puchasplus.at, you automatically agree to these Terms and Conditions, as well as to the hotel contract and cancellation conditions of ÖHV (Austrian Hotel Association).

Our Quality Promise

The PuchasPLUS spa hotel offers top quality at top prices. We are immensely proud of the fact that we received the coveted titles HolidayCheck TopHotel or Award Hotel in 2012, 2013, 2014, and 2015 as the hotel with the best ratings in the Burgenland region.

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